1. ♦ How to place an order?
A. Please send email to szhrfkj6090@hotmail.com or guyhrf@hotmail.com to inform us the model, quantity, country and transportation mode, we shall reply you the price, freight and arrival time as soon as we receive your email; alternatively you may inquire our sellers for details through online way, and they shall give you detailed answers!
B. If you accept our price, transportation mode and freight, please let us know by email/fax, in which you should write down your full name (full name of the consignee), address, postcode, city, country and phone number. We shall send you P/I (proforma invoice)by email.
C. You are advised to check P/I after receiving it, and let us know immediately if there is any mistake. If there is no mistake with P/I, please make the payment in time in accordance with the agreed method to ensure our punctual delivery.
D. After making the payment, please send email to our seller to ask him/her to check our bank account or paypal account; the general remittance can be received within 4 to 6 banking days, the money can be received within half an hour through West Union or Moneygram.
E. We shall deliver the goods according to the agreed transportation mode within 2 to 4 working days (except weekends and holidays) after we confirm your payment, and then inform you of the tracing number by email.
2．♦ Transportation?
A．Please note that, the weight of the goods shall be a little added as we shall use thick box and foams to pack the goods to avoid any damage in the transportation.
B．You may inquire the conditions of delivery and transportation within 24 to 48 hours after you get the tracing number via the following websites:
The arrival time of goods is subject to the distance and the flight; generally the goods can be arrived within 4 to 7 working days for DHL and UPS, and 4 to 12 working days for EMS.
C．You are advised to insure your goods to ensure the compensation from the transportation company in case of goods’loss.
D．After you receive the goods, you are advised to open the package and check whether the goods are in good condition, and then sign for receipt! If you find the quantity is wrong, please ask the transportation company to issue a written proof and send it to us, we shall solve the problem for you and be responsible for compensation. However, we can do nothing if you can’t provide us the written proof.
3. ♦ About Payment?
A. You are advised to make payment via West Union or Moneygram as they are the cheapest and fastest method of payment. If you use one of those methods to make payment, please inform us the Password Code(MTCN), name of remitter and country by email or fax after the payment.
B．Now, we also accept PAYPAL for samples order, but 5 units can be ordered at most for one time, and we only accept the verified PAYPAL account. However, if you want to order more than 5 units, we only accept the general remittance or West Union/Moneygram or T/T(Telegraphic transfer) payment.
C．If you want to make payment by general remittance mode or T/T, please inquire the handling charges of intermediary bank before remitting the money as mostly banks in the world can’t directly remit the money into the Banks of China and they need the help of the intermediary bank to finish the remittance, consequently some handling charges shall be caused and that shall be borne by you! Generally the handling charge is 15-25 US dollars or 12-22 Euro dollars.
D．If you want to make payment by general remittance mode or T/T, do NOT write “BUY”, “ORDER” or “PURCHASE” in the note column, or we can’t receive the money and the payment might be returned to you after 20 days; however, you may describe the model and quantity of the product in the note column.
E. Please note that Mr.Wei Wang is the one and only receiver of the remittance, do NOT send the money to any other people but Miss Ye in our company; if there is any change about the receiver of the remittance, we shall publish it on our website.
4．♦ About guarantee?
A．The guaranteed period of all products is one year, we shall provide repair service free of charge if the product has any problem within the guaranteed period except the manmade damage; some fees shall be collected for repair or replacement of parts if the problem is caused by manmade damage or in the transportation process.
B．Please send the product to us by UPS, EMS or common mailing, and tell us the transportation number for inquiry.
C．If you have totally ordered more than 100 units (including 100 units) of products, we shall bear the freight of delivering back but excluding the custom tax of your country; if the total quantity is less than 100 units, the freight shall be borne by you.
D．Please describe the problem(s) and write down the purchasing date to enable us to repair or replace in time.
